Training for more sustainability - SERVICE TECHNICIANS & SERVICE ENGINEERS
The SERVICE TECHNICIAN is THE figurehead of a company. Next to the sales representative, he is the one with the most frequent, direct contact with the customer. Not only his company trusts in his professional competence, but of course also their customers.
The term: SERVICE TECHNICIAN consists of the words “SERVICE” & “TECHNICIAN”. The expressiveness of this combination of words is actually enough to underline the importance of proper training!
In terms of professional qualifications, European service technicians can justifiably claim to be experts in their respective fields. In terms of professional qualifications, European service technicians can justifiably claim to be experts in their respective fields. The apprenticeship system provides the basis for top-trained junior staff, while further in-house training ensures the continuous development of existing specialists.
Content:
- Working in a Globalised World (travel preparation & management, travel security)
- Correctly teaching/instructing
- Communication (types of communication, communication models, communication techniques, question techniques)
- Customer orientatio
- Dealing in a business environment (dress and appearance, greeting, forms of address, small talk, e-mail, telephone & social media)
- Conflict management (escalation models, de-escalation, dealing with difficult situations)
- Cross-Culture Modules – customized)
TARGET GROUP:
- Service engineers & Field Service technicians
- Service Programmer
- Customer Service Representatives
YOUR BENEFITS:
Today, sustainability is a term that is used almost inflationarily. Customer-specific training for SERVICE TECHNICIANS is sustainable! Through the offered course/workshop your employee is optimally prepared for his job. His communication skills, the handling of difficult situations and above all his understanding of foreign cultures are improved, as well as the organisation and management of his entire field service assignment. The topic of SECURITY is also dealt with in detail. The latter is particularly essential for new employees.
The course is not only about imparting knowledge. A video or instruction manual could also cover this. Only the interaction with the participant makes this workshop so valuable
Would you like more information on this topic? Gladly, simply get in TOUCH!
